Emami Ltd. has been at the forefront of the quest to bring better sustainability, consumer transparency, and community support. Making sure that sourcing of raw materials and finished products is from local suppliers and farmers as much as possible enhances the growth and sustainability of the communities in which it serves. It works at the local level to ensure procurement from farmers and enhances their sustainability and adaptive capacity, especially in medicinal herb farming.
Under its operational transparency policy, Emami Limited has evolved a well-defined process to process the complaints and feedback of consumers. The process involves the recording and acknowledgment of complaints received over phone calls or through e-mail, with a unique tracking number for every complaint. The complaints are investigated at the manufacturing sites, and the findings are reviewed by Corporate Quality Assurance. Resolutions are communicated to the complainants, and feedback is solicited through formal surveys. This ensures that all the issues raised are effectively addressed, and consumer satisfaction is improved continuously.
Emami Limited has a strong commitment to data privacy and cyber security. The company’s internal IT security policy addresses the risks associated with data privacy and ensures that robust measures are in place to protect sensitive information. This policy is also reflected in its commitment to transparency through its various information dissemination mechanisms. Information related to products and services is given on many varied platforms, including corporate websites, social media, and e-commerce websites. Beyond the regulatory requirements, companies provide further product information—on the packaging itself, like ingredient details and usage instructions—to improve consumer awareness and satisfaction.
Emami Limited has adopted a zero-liquid discharge plan across all manufacturing units to advocate sustainability practices. The focus here is on zero liquid discharge, minimization of water intake, and maximizing reuse of treated wastewater to minimize dependency on groundwater extraction. Another initiative that can be linked with this goal includes several steps for reducing GHG emissions. These include the substitution of PNG and Bio-Briquettes for HSD in boiler operations, the installation of solar rooftops over some key units, and an increased usage of recycled plastic in its packaging. This will contribute to the company’s reduction of carbon footprint and encouragement of a circular economy.
The waste management practices of Emami Limited are also endeared to be in line with its goals on sustainability. The company has adhered to the protocols concerning hazardous waste handling under the relevant regulations. The process for non-hazardous waste management has been fine-tuned and is being continuously measured to explore better avenues toward lesser consumption of hazardous chemicals in products and processes.
These comprehensive initiatives of Emami Limited go a long way in demonstrating its concern for local communities, transparency to consumers, and sustainability of the environment. At the same time, adopting these practices will not only help to ensure compliance with the requirements stipulated by regulators but also set examples for others about responsible business conduct.
Source: BRSR
Credit: Emami Ltd.