Gujarat Narmada Valley Fertilizers & Chemicals (GNFC) has released its annual report relating to the financial year 2023-24, along with its business responsibility and sustainability report. GNFC positions itself as a gargantuan player in the fertilizers and chemicals segment by attempting to espouse its commitment toward sustainable, ethical practices, and stakeholder engagement. Above are initiatives that the company is undertaking to contribute towards a sustainable environment by using renewable energy, minimizing water usage, and effective waste control. GNFC has put up with several policies, in line with their commitment to the environment, that work towards environmental conservation in their designs. These policies come under the framework of GNFC’s broader ESG strategy, and the move shows the commitment of the company to achieve sustainable goals in the entire business operation of the company.
Improvement of green cover and environmental welfare by GNFC is highlighted through the building of an oxygen park. Policies on anti-corruption, equal opportunity, and environmental care, among others, are in place as stipulated on their website for the public.
Grievance Redressal Mechanism
A Grievance Redressal Mechanism to address grievances concerning permanent and contractual employees has been instituted with much emphasis. It allows different mechanisms of reporting grievances through email, verbal, or written letters to the employees. The role of the HR SPOC is that of a Grievance Redressal Officer, which ensures that problems are analyzed and moved in the right direction toward their solutions. As far as contractual workers are concerned, grievances can be raised through their contractors so all employees may have equal opportunities and efficient machinery for grievance resolution.
Health and Safety Management: The Occupational Health and Safety Management System at GNFC has been developed in detail and is adopted in all major plants in Bharuch, Dahej, and all other locations. The system identifies potential risks and provides for their mitigation. GNFC has formulated an efficient health and safety policy regarding the condition and security of its employees through regular safety training, fire drill practice, and the development of a systematic procedure for reporting incidents and investigating the same.
Apart from these measures, GNFC also organizes annual health and safety quizzes every year, which is their proactive approach to ensuring safety awareness among all employees. The company also provides its employees, workers, and their family members with non-occupational medical service amenities, too, thus further reinforcing its commitment to the workforce’s well-being. Insurance and Compensation GNFC provides all employees with comprehensive insurance and compensation coverage. It includes a policy called Group Personal Accident, covering employees 24 hours a day, whether on duty or off duty. Even contract workers are covered under the Workman Compensation Policy. GNFC sees to it that every worker is covered financially in case of accident or injury. GNFC has considered stakeholder engagement as one of the essential factors for operational purposes. The company takes customers, employees, management, and regulatory authorities as the most important groups of stakeholders and tries to keep in constant touch with them either through direct means or any other indirect means so that no interest of any stakeholder gets neglected or ignored. The same goes for maintaining smooth operation and regulatory compliance.
GNFC’s reports specify that responsibility involves being responsive to the needs of stakeholders, whether through customer service or regulatory compliance. Communication channels have been set up within the company to encourage ongoing dialogue between stakeholders, with a belief in building trust and transparency.
Environmental compliance and product safety are well compliant with the environmental regulations; the company received no fines and penalties during the financial year. The company implemented a solid waste management program and works on every possible end in respect of emission reduction and recycling.
Product safety is another strong element of informing the GNFC consumer about safety aspects and is in line with responsible product use. The company conducts routine meetings with farmers to convey safe usage practices and distributes safety data sheets to the customers. GNFC employs various means of communication, right from fairs and exhibitions to e-bullets, for information on product safety to consumers.
The Information Security Policy governs GNFC’s approach to cyber security, based on regulatory requirements that reduce significant risks of data security. The security policy empowers the protection of customer data since data integrity enhances customer confidence in the company’s product or service. GNFC is committed to cyber security, as evidenced by proactive steps to secure its systems and data.
Consumer Feedback and Service Interruption Communication
GNFC has developed feedback collection and response mechanisms in a very strong way. The company has feedback forms on its website, where consumers can put forth issues they might have faced regarding their products. Complaints can be made through any of the feedback mechanisms in e-mail, phone, direct contact at the point of sale, and through contact in person at the GNFC offices. The feedback collected thus far is to be used for the improvement of the services provided to the customers to bring customer satisfaction.
With any threat of either stopping or discontinuation of the service, GNFC issues direct communication to the consumers. It is in this manner that GNFC always keeps a better position with its customer base, whereby when changes are affected that alter access to key services, consumers are not taken by surprise.
Conclusion
The Annual Report 2023-24 of GNFC is thus a clear reflection of a sustainable, interactive, and ethically run corporation. GNFC has kept in place robust systems of environmental compliance, health and safety management, and grievance redressal to ensure that the well-being of its employees and its customers is well achieved. Being proactive on cyber security, data privacy, and product safety has added more credit to its performance in maintaining high standards throughout various departments of its operation. Moving forward, GNFC will continue pursuing its sustainability agenda toward maintaining a responsible existence and an unwavering responsive responsibility to its stakeholders.
Source: BRSR
Credit: Gujarat Narmada Valley Fertilizers & Chemicals