It is one of the fastest-growing quick-service restaurant chains in India, belonging to a large group with subsidiaries in Indonesia, which has been making significant strides in employee welfare and sustainability concerning security. Serving varied customers, the company has in place a strong grievance redressal mechanism regarding the smoothness of operations and the sortation of concerns amicably.
The company is committed to diversity in managing employees; about 32% of the workforce are women. They offer a range of programs aimed at enhancing health, safety, and well-being alongside opportunities for personal and professional development. This is evidenced through various lines of training initiatives to help employees grow in their careers and develop a friendly working environment.
Further, its sustainability practice is remarkably commendable and well-stressed on environmental-friendly practices. It uses certified palm oil and works within the EPR targets. This is part of their general commitment to legal and regulatory compliance. Its waste disposal policies include the removal of waste oil for biodiesel purposes through approved vendors and a reduced plastic usage policy with the help of products such as reusable glass.
The most important things in the company include health and safety. They use an integrated health and safety management system in which all the risks are surveyed regularly, thus enabling them to maintain a healthy and safe workplace environment throughout the offices and restaurants. This proactive method ensures that employees and customers are far away from being in danger.
Their ethos is inclusion and equal opportunity. They practice inclusion by hiring specially-abled people and by giving opportunities to women to be in leadership through special support systems. This further holds ground with their policy on differently abled and transgender employees, where complaint officers are designated and available for any issues or grievances.
Security and compliance are the mainstays of their operation. They follow solid IT security systems for threat protection and data safety through audits and compliance checks. It ensures vigilance on sensitive information and upholds the integrity of their operations.
It engages with stakeholders through various channels. Internal platforms provide for employee updating regularly, as well as opportunities for feedback on the business. General meetings are conducted to engage the shareholders and investors. Customer feedback is solicited and analyzed to improve service delivery. Suppliers would be similarly engaged to not only understand their issues but also to ensure that they work within governance standards to handle supply chain-related matters.
The company has a clear mechanism for addressing grievances, which falls under the purview of the group’s Chief People Officer. Their policies clearly state a no-tolerance approach to sexual harassment and protection from retaliation, and they have policies providing equal employment opportunities to differently-abled and transgender persons. The complaints are maintained in confidence, and all necessary steps are taken to protect the identity of all parties concerned.
Regarding the effect on the environment, the company does not have any independent effects so far concerning the impacts on human rights or the environment. It continuously acts to reduce its carbon footprint and energy efficiency; this constitutes a transition into alternative appliances, energy, and fuels.
Customer and product information is disseminated through their website, app, and others where products are displayed. They are tied by law to provide average product information and utilize every channel of feedback in their struggle to keep improving the products and services in place.
Lastly, the company has prepared an elaborate business continuity and disaster management plan, as outlined in its Management Discussion & Analysis Report. This enables it to be adequately prepared for and manage any disruption smoothly, ensuring operational stability.
Thus, the commitment of the company towards diversity, sustainability, and security points to a commitment to bring positive impact to employees, customers, and the environment. The continued work of this company in these areas proves a standpoint regarding modern business practice and responsible management.
Source: BRSR
Credit: Restaurant Brands Asia