MTNL Reports Energy Efficiency Gains, Strong Employee Welfare: BRSR FY25

Mahanagar Telephone Nigam (MTNL) has published its Business Responsibility and Sustainability Report (BRSR) for FY25, showing its focus on good governance, saving energy, caring for employees and improving customer service.

MTNL, said it follows all 9 NGRBC principles. As per the government rule, the company sources almost everything from MSMEs. It has total 3,031 employees out of which 19% are women and all of them have full health and accident insurance, maternity/paternity benefits, PF and gratuity. The company also provides training to over 25% of staff in health, safety and skills this year.  

On sustainability, MTNL has taken steps such as replacing old AC units and power plants, scrapping e-waste and hazardous materials, and modernizing systems to save energy. The total energy used 3.45 billion GJ with intensity at 0.55 per turnover unit. Water consumption was negligible, since telecom is a service provider business.

MTNL managed waste through structured scrapping committees and it is moving towards digitization such as e-files, email, online billing to reduce paper and office waste. The company has also strengthened cybersecurity with firewalls and audits and no data breaches reported in this year.

For customers, grievance systems were expanded across Delhi and Mumbai units through call centres, online portals, and appellate authorities. During the year, MTNL has resolved over 1.4 lakh complaints landline and broadband services, with quicker responses than before.

While the company faced penalties for non-appointment of independent directors and some quality-of-service issues, it has started corrective steps and filed appeals with TRAI, NSE, and BSE.

Highlights

• Energy: 3.45 billion GJ equivalent consumed with intensity 0.55 per turnover unit
• GHG Emissions: Steps taken to reduce Scope 2 electricity-related emissions
• Waste: Old IT equipment, batteries, ACs, and furniture scrapped through formal processes, more focus on e-waste reduction.
• Air Emissions: Negligible
• Social Impact: Grievance redressal for employees, customers, and shareholders, strong focus on transparency and accountability.
• Workforce: 3,031 employees (19% women, 26 differently abled staff); 100% insurance, PF, and gratuity coverage.